Privacy Statement
TWIW Insurance Services, LLC
Important Notice About Our Information Practices and the Protection of Your Privacy
Here at TWIW Insurance, we value your business and the trust you’ve placed with us. That’s
why we want to assure you that we are serious about keeping your personal information private
before, during and after your business relationship with us. This notice describes our policy
regarding the collection and disclosure of nonpublic personal information.
Information We Collect. We obtain most of our information directly from you. Depending
on the nature of your insurance transaction, we may need additional information about you or
other individuals proposed for insurance. We collect nonpublic personal information about you
from the following sources:
• Information you provide on applications or other forms;
• Claims, billing, payment history, and other transaction information we receive from you, our
affiliates and others; and
• Information we receive from other agents, brokers, administrators, investigators, insurance
support
agencies, legal counsel, consumer reporting agencies and government reporting agencies.
Unless it is specifically stated otherwise in an amended Privacy Policy Notice, no additional
information will be collected about you.
Information We May Disclose to Affiliates and Third Parties. We do not disclose any nonpublic
personal information about our customers or former customers to anyone, except as permitted
by law. We may disclose nonpublic personal information about you to the following affiliates
and nonaffiliated third parties to effect, administer, or enforce your insurance transaction:
• Claims administrators;
• Other insurance companies that might write your policies on renewal;
• Appraisers, inspectors, and other insurance support services;
• Governmental agencies when required to do so;
• An affiliate or third party for the purpose of conducting an audit of the insurance institution
or
agent in connection with the operations or services provided;
• To a lien holder, mortgagee, assignee or other person having a legal or beneficial interest in
the policy of insurance; and
• To persons or agencies lawfully entitled pursuant to a subpoena or court order.
Your Right to Opt Out. If you do not want us to disclose personal information about you to
nonaffiliated third parties, you may tell us so. This is known as “opting out”. If you wish to opt
out, call us at 800-350-3350. Even if you opt out, we may still disclose information as allowed by
law. This includes disclosing information to our affiliates to market other products or services to you.
Our Practices Regarding Information Confidentiality and Security. We restrict access to nonpublic
personal information about you to those employees who need to know that information to provide
products or services to you. We maintain physical, electronic, and procedural safeguards that comply
with federal and state regulations to guard your nonpublic personal information.
Access to and Correction of Your Information. You may write to us if you have any questions
about the information that we may have in our records about you. If you wish, you may inspect
this information in person or receive a copy at a reasonable charge by sending us a written request.
You can notify us in writing if you believe any information should be corrected, amended,
or deleted and we will review your request. We will either make the requested change or
explain why we did not do so. If we do not make the requested change, you may submit a short
written statement identifying the disputed information, which will be included in all future disclosures
of your information. You may send your written request to us at:
TWIW Insurance Services, LLC
P.O. Box 1388
Ventura, CA 93002-1388
ATTN: Director of Operations
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